Real C_C4H520_02 Exam PDF Test Engine Practice Test Questions
SAP C_C4H520_02 Real 2022 Braindumps Mock Exam Dumps
NEW QUESTION 29
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The service call needs to be assigned
- B. The activity has to be assigned to the technician
- C. The activity needs to be in status finished
- D. The dispatcher needs to release the assignment
Answer: B,D
NEW QUESTION 30
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the Equipment menu after checkout
- B. From the activity record after the workflow steps is set to finished
- C. From the Homepage menu by creating a manual entry
- D. From the Effort menu by selecting the activity object type
- E. From the activity menu by creating a manual entry
Answer: C,D,E
NEW QUESTION 31
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Generate sample upload file
- B. Enable data validation
- C. Export
- D. Choose Data update option
Answer: A,D
NEW QUESTION 32
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Description, Series, Status
- C. Picker, Formula, Series, Status
- D. Status, Series, Attachment, Text Input
- E. Picker, Status , Series , Number Input
Answer: A,D,E
NEW QUESTION 33
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Outage Protection
- B. Sophisticated Cloud Service Firewall
- C. Hardware redundancy control
- D. SSL-Encrypted cloud communication
Answer: B,D
NEW QUESTION 34
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Workforce management
- C. Mobile Field service execution
- D. Parts Logistics
Answer: A,C
NEW QUESTION 35
Which web service is used when integrating FSM? Choose the correct answer.
- A. R2D2
- B. SOAP
- C. XML-RPC
- D. REST
Answer: D
NEW QUESTION 36
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 37
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Service Call
- D. Time Slots
Answer: D
NEW QUESTION 38
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Service Call
- B. Business Partner
- C. Checkout Report
- D. Smartform
Answer: C,D
NEW QUESTION 39
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Allowance of Two-factor Authentication with password and defined hardware
- B. Automated timeout if the application is NOT actively used for a certain time
- C. Encryption of all data stored in the cloud (AES 256bit)
- D. AI-Powered platform to foster customer experience
- E. Knowledge base access for customers and employees via Self Service Portal
Answer: A,B,C
NEW QUESTION 40
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Attachments
- B. Dropdown list
- C. Picker
- D. Series
Answer: D
NEW QUESTION 41
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Release Assignments
- B. Define Core hours.
- C. Create Technician Skills
- D. Enter materials used
Answer: A,C
NEW QUESTION 42
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Declined
- B. Pending
- C. Accepted
- D. Revoked
- E. Approved
Answer: A,B,E
NEW QUESTION 43
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.
- A. Merge Data Records
- B. Create data records
- C. Overwrite data records
- D. Delete data records
- E. Read Data Records
Answer: A,B,C
NEW QUESTION 44
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Priority
- B. Business Partner
- C. Equipment
- D. Contact
Answer: B
NEW QUESTION 45
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to plan an Appointment at the Customer
- B. When you need to record a problem for a customer
- C. When you need to send an Engineer to the customer
- D. When you need to set up a meeting with a customer
Answer: B,C
NEW QUESTION 46
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. Smart forms help you structure your service processes
- C. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- D. QR code scanning helps you to easily identify the affected Appliance
Answer: C,D
NEW QUESTION 47
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