Dec 24, 2023 CRT-101 Exam Crack Test Engine Dumps Training With 249 Questions
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NEW QUESTION # 33
Which tool should be used to Import more then 65000 records in Salesforce.com?
- A. Data Loader
- B. SFDC Import Wizard
Answer: A
NEW QUESTION # 34
There are many dashboard components from SF Labs including the Apex Dashboard Kit which can be installed:
- A. False
- B. True
Answer: B
NEW QUESTION # 35
When would you choose to build a Public Group?
Answer:
Explanation:
To simplify the
number of sharing rules
built or when defining
folder or list view
access
NEW QUESTION # 36
Which of the following can NOT be used to customize your Home Page?
- A. Company logo (Image)
- B. Custom Formula Field
- C. Dashboard Snapshot
- D. Custom Links
Answer: B
NEW QUESTION # 37
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Re-assign the Case.
- B. Send email notifications.
- C. Re-open the Case.
- D. Change the Case Priority.
Answer: A,B
Explanation:
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 38
In order to enable multi-currency feature in Salesforce, you must
- A. You cannot enable this feature once you've implemented Salesforce.
- B. Operate your business in at least two different countries
- C. Contact Salesforce.com
- D. Check the Enable Multi-currency checkbox in your Chatter profile
Answer: C
NEW QUESTION # 39
The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.
Which are two considerations the administrator needs to review before setting up this approval process?
Choose 2 answers
- A. Create a custom Discount field on the opportunity to capture the discount amount
- B. Configure two separate approval processes.
- C. Populate the Manager standard field on the sales users' User Detail page.
- D. Allow the submitter choose the approver manually.
Answer: A,B
Explanation:
Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5
NEW QUESTION # 40
Which are true about Email to Salesforce Enhancements after Spring 11 release?
- A. Is now available in all editions except contact manager and group.
- B. You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like us to first try to automatically assign them.
- C. You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items.
- D. These enhancements will automatically apply without the need for setup.
Answer: B,C
NEW QUESTION # 41
What are the two main parts of WF?
- A. Rules and Actions
- B. Email Alerts and Field updates
- C. Actions and Time triggers
- D. Rules and Tasks
Answer: A
NEW QUESTION # 42
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)
- A. The Login History related list on the user's record
- B. The user's profile
- C. Call salesforce.com Support
- D. Manage Users | Login History
Answer: A,D
NEW QUESTION # 43
How does an agent submit an article for publishing? Choose 3 answers:
- A. Publish an article to the solution category
- B. Re-assign an article to the publishing queue
- C. Submit an article upon closing a case
- D. Publish at-will, with "Manage Articles" profile permission
- E. Promote an Answer for consideration
Answer: C,D,E
NEW QUESTION # 44
Which of following is granted by the Manage Cases Permission (Select all that apply)?
- A. Create,Edit, and Delete custom fields on the Case Object
- B. Mass Transfer Cases
- C. Set support business hours
- D. Edit the Support settings
- E. Set up Email-to-Case
Answer: B,C,D,E
NEW QUESTION # 45
Which of the following statements is true about person accounts in backup exports?
- A. If your organization uses person accounts and you're exporting contacts, person account records are included in the contact data. The export includes all fields from person accounts.
- B. If your organization uses person accounts and you're exporting contacts, person account records are included in the contact data. However, the contact data only includes the fields shared by contacts and person accounts.
- C. If your organization uses person accounts and you're exporting contacts, person account records are not included in the contact data.
Answer: B
NEW QUESTION # 46
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
- A. Compact Layout Editor
- B. Related Lookup Filters
- C. Search Layout Editor
- D. Page Layout editor
Answer: A
NEW QUESTION # 47
Define the Summary Report.
Answer:
Explanation:
Provides a
listing of data, plus
sorting and subtotaling
of data. May be used to
suppor
dashboard components.
NEW QUESTION # 48
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
- A. Use Flow to mark fields required.
- B. Use Validation Rules.
- C. Enable guided selling.
- D. Mark fields required on the page layout.
- E. Configure Opportunity Path.
Answer: A,B,E
NEW QUESTION # 49
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem?
- A. Provide the user access to both Leads and Contacts to edit all Members.
- B. Run a Campaign report and update any Member information via Data Loader.
- C. Make sure the Marketing User Checkbox is checked on the user record page.
- D. Create a permission set to allow the user to edit Campaign Members.
Answer: C
Explanation:
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing User Checkbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5
NEW QUESTION # 50
DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.
How can they make sure Showing Date is only populated with a date this years?
- A. Sync the users' Showing Calendar to Salesforce and filter it to only look at this year.
- B. Create a validation rule that ensures Showing Date contains a date within the current year.
- C. Add Help Text so the user knows to only add a Showing Date within the current year.
- D. Create a report that shows any Showing Dates not scheduled in the current year to the updated.
Answer: B
NEW QUESTION # 51
When you delete a Contact, it's associated Campaign Member record is deleted as well.
- A. False
- B. True
Answer: B
NEW QUESTION # 52
In order to Enable Territory Management you should have:
- A. Standard Profile
- B. Enable Forecasting
- C. All of the above
- D. Customizable Forecasting
Answer: D
NEW QUESTION # 53
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an
opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
- A. Field Update
- B. process builder
- C. Outbound Message
- D. workflow Rule
Answer: A,B
NEW QUESTION # 54
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?
- A. Add a filter to the dashboard to filter the opportunities by owner role.
- B. Build individual dashboards for profiles that need to see the enterprise results.
- C. Create a dashboard with the running User set as someone who can see all Opportunities
- D. Update the dashboard to folder settings to manager for the sales reps role.
Answer: B
NEW QUESTION # 55
......
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