[2023] Pass Salesforce User-Experience-Designer Premium Files Test Engine pdf - Free Dumps Collection
New 2023 Realistic User-Experience-Designer Dumps Test Engine Exam Questions in here
Salesforce User-Experience-Designer Certification Exam is designed for individuals who have the skills and knowledge to design and develop user-centered interfaces for Salesforce applications. It is a certification program that is aimed at professionals who have experience in designing and developing user interfaces for Salesforce applications. User-Experience-Designer exam is conducted to test the candidate's knowledge and expertise in user experience design principles, user research, information architecture, visual design, and interaction design.
NEW QUESTION # 56
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Update the homepage with access to commonly used reports
- B. Create the mind board to communicate the visual style of the UI
- C. Make the global search bar bigger on every page
- D. Add the daily task component to the homepage
Answer: A
Explanation:
Explanation
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly access the reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-search-design-guide.pdf [2]
NEW QUESTION # 57
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
- A. Voice and tone planning
- B. User interface planning
- C. Training and support planning
- D. Onboarding planning
Answer: B
NEW QUESTION # 58
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
- A. SIPOC Map
- B. Cross-Functional Flowchart
- C. High-Level Process Map
- D. Value Stream Map
Answer: B
NEW QUESTION # 59
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Surver
- B. Qualitative
- C. Focus Groups
- D. Usability Testing
Answer: A
NEW QUESTION # 60
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?
- A. Refactored
- B. Reactive
- C. Proactive
- D. Responsive
Answer: D
NEW QUESTION # 61
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site
- A. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
- B. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
- C. colors may have different cultural meanings in different countries, changing the intent of UI elements
- D. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
Answer: C,D
NEW QUESTION # 62
Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
- A. Use Salesforce Flow to help complete fields required for case closure.
- B. Open links in new windows when agents click on details from case widgets.
- C. Complete relevant information about the customer using Lightning Record Pages.
- D. Design custom Lightning Web Components for the customer to complete.
Answer: B,D
NEW QUESTION # 63
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?
- A. Wireframes
- B. User Journeys
- C. Storyboards
- D. User Personas
Answer: D
NEW QUESTION # 64
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
- A. Only allow users to open one selection at a time.
- B. Nest an accordion inside of another
- C. Include persistent headings.
- D. Use the ''back'' browser button to collapse content
Answer: A,B
NEW QUESTION # 65
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
- A. They use standard CSS properties to directly style HTML elements.
- B. They use custom CSS properties to directly style HTML elements.
- C. The use custom CSS properties to easily style case and custom component.
- D. They use standard CSS properties to easily style base and custom components.
Answer: D
Explanation:
Explanation
The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation: https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styles
NEW QUESTION # 66
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. conduct a workshop with stakeholders to align on correct state and build consenses
- B. Tell the customer they need to improve operations before anywork can be done
- C. lock the findings and move forward with presenting possible solutions
- D. recommend field level validation to ensure users are entering the correct data
Answer: A
NEW QUESTION # 67
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
- A. user interface planning
- B. voice and tone planning
- C. Training and support for planning
- D. deboarding planning
Answer: A
NEW QUESTION # 68
A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?
- A. Focus Group
- B. Diary Study
- C. Survey
- D. Usability Study
Answer: D
NEW QUESTION # 69
A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?
- A. Create branding sets for each audience using Experience Builder.
- B. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.
- C. Design a series of custom web component for the app.
- D. Find and review relevant AppExchange packages.
Answer: B
NEW QUESTION # 70
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
- A. Invite them to user testing.
- B. Let them know the designer is the expert.
- C. Ask a manager or superior to do it.
- D. Hand them a printout of the design
Answer: A
NEW QUESTION # 71
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