Peoplecert ITILFNDv5 Actual Tests : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which of the following statements about 'outcomes' is TRUE?

A. The level of expenses regarding a technology for a service is defined by an outcome
B. Outcomes provide assurance to stakeholders regarding the performance of a service
C. An outcome depends on at least one output to deliver a result
D. The delivery of products to a stakeholder is enabled by outcomes

Question 2

What BEST describes an event?

A. The addition or removal of anything that could have a direct or indirect effect on services
B. A sudden unplanned event causing great damage
C. A request from a user for a normal service action
D. Any change of state that has significance for the management of a service

Question 3

What is the MAIN purpose of the 'discover' activity?

A. To maintain and monitor digital products
B. To develop and test digital productsTo develop and test digital products
C. To secure and allocate resources efficiently
D. To align product capabilities with consumer needs and strategy

Question 4

An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A. Involve people who have little or no prior knowledge of the service
B. Identify who the consumer is and why they use the service
C. Avoid applying risk management when reusing existing processes
D. Select the right message and method to communicate with stakeholders

Question 5

What ensures that a service provider and a service consumer continually co-create value?

A. Change enablement
B. Service offerings
C. Service relationship management
D. Service consumption

Solutions: