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Peoplecert ITILFNDv5 Actual Tests : ITIL Foundation (Version 5)
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain |
| Topic 2: ITIL Guiding Principles | 15-19% | - Keep it simple and practical - Progress iteratively with feedback - Start where you are - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Focus on value |
| Topic 3: The Four Dimensions of Service Management | 13-17% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Topic 4: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL guiding principles - ITIL service value system (SVS) |
| Topic 5: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 6: ITIL Practices | 34-38% | - General management practices - Technical management practices - Service management practices |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?
- A. Service action
- B. Access to resources
- C. Service offering
- D. Transfer of goods
Correct Answer: C 🗳️
Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
- A. Keep it simple and practical
- B. Think and work holistically
- C. Progress iteratively with feedback
- D. Focus on value
Correct Answer: B 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?
- A. By involving stakeholders and sharing information with them
- B. By capturing feedback after each iteration
- C. By reusing existing processes wherever possible
- D. By limiting communication to management only
Correct Answer: A 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?
- A. Employee satisfaction
- B. Market share dominance
- C. Increased revenue only
- D. Benefits for organization, its customers, and stakeholders
Correct Answer: D 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
Which BEST describes the relationship between digital services and digital products?
- A. Digital services are always based on digital products
- B. Digital services and digital products exist independently
- C. Digital products are always based on digital services
- D. Digital products are service actions performed by providers
Correct Answer: A 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
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