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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses |
| Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Managing Scheduling and Dispatch | 28% | - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Both the Primary Assets and Related Assets related lists on the Asset object
- B. Only the Primary Assets related list on the Work Order object
- C. Both the Primary Assets and Related Assets related lists on the Work Order object
- D. Only the Primary Assets related list on the Asset object
Correct Answer: A 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?
- A. The standard Installation Date field on Asset
- B. Field History Tracking on Asset
- C. A Work Order related list on Asset
- D. A custom Installation Date field on Products Consumed
Correct Answer: A 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. What are two ways a Consultant should track these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Work Order Line Items
- B. Products Required for Service Resources
- C. Products Required for Service Appointments
- D. Products Required for Work Orders
Correct Answer: A,D 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case That are associated to the Work Order. What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?
- A. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
- B. Quick Actions that launch a Flow on Cases, Work Orders and Service Appointments with required fields.
- C. Process Builder on Case to update the Service Appointment and Work Order.
- D. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
Correct Answer: D 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
Approximately 70% of Universal Containers's site visits are inspections and quotationSessions that take roughly the same amount of time and set of resource skills to Complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
- A. Create Work Types for use on Work Orders.
- B. Create a standard set of Work Order Line Items.
- C. Create a work flow to clone the Work Order.
- D. Create a child Work Order for each similar site visit.
Correct Answer: A 🗳️
Explanation: Only visible for Actual4test members. You can sign-up / login (it's free).
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