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Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Interaction Management | - Omnichannel handling
|
| Avaya Oceana Architecture | - Core components and services
|
| Installation and Configuration | - System setup and deployment
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
Avaya Oceana® Solution Support Sample Questions:
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)
- A. Backup Omni channel Cache DB.
- B. Backup Avaya Control Manager DB.
- C. Backup Avaya Aura Session Manager.
- D. Backup Cluster# 1 Snap-in's SVAR files.
- E. Backup UCA Store Service.
Correct Answer: C,D,E 🗳️
Which statement describes the function of the Work Assignment Snap-in?
- A. It helps Avaya Oceana customer* build their business logic.
- B. It is responsible for interaction routing.
- C. It is a normalized model for all Avaya Oceana resources.
- D. It provides contextual information.
Correct Answer: D 🗳️
An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
- A. Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
- B. No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
- C. Add the new Avaya Oceana agent using Control Manager.
- D. Remove the Agent ID from Communication Manager.
Correct Answer: C 🗳️
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?
- A. Choose Import Mode: Initial (run every time for synchronization)
- B. Choose Import Mode: Sync (run every time for synchronization)
- C. Choose Import Mode: Initial (only for Initial synchronization)
- D. Choose Import Mode: (renew for renewing synchronization)
Correct Answer: B 🗳️
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
Correct Answer: C 🗳️
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