SAP C_BOSUP_90 Actual Tests : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
C) You cannot deny the customer's request as the customer is always right.
D) Avoid the message for as long as possible eventually the customer will not want you to take any action.

2. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Call the customer and tell them that you cannot progress their message.
B) Send the customer as much documentation as possible so they can find the solution themselves.
C) Good working relationships with colleagues with whom you can share and discuss ideas.
D) Take as much time as you need to think about the customer's issue on your own.

3. What is SAP PartnerEdge?

A) A product oriented on business processes of small and midsize companies.
B) A platform to implement, support, operate and monitor your enterprise solutions.
C) A program for SAP Channel partners focused on small and midsize companies.
D) A tool integrated in SAP Solution Manager.

4. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It defines the maintenance pricing level.
B) It is part of the Service Level Agreement.
C) It is a view on the Application Component Hierarchy.
D) It is an instrument in organization and reporting within Product Support.

5. What can the processor use in the Service Desk for message processing? (Choose two)

A) Business Process Monitoring Work Center
B) Transaction INCMAN
C) Incident Management Work Center
D) CRM_DNO_MONITOR transaction within SAP GUI

Solutions: