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| Section | Objectives |
|---|---|
| Project Planning | - Scope, schedule, cost, and resource planning - Risk management planning and quality planning - Communication and procurement planning |
| Project Closure | - Administrative closure and handover - Lessons learned and project evaluation - Final deliverables acceptance |
| Project Management Principles (ISO 21502 Framework) | - Project management concepts and governance alignment - Roles, responsibilities, and organizational context |
| Monitoring and Controlling | - Change control and issue management - Performance tracking and reporting - Risk and quality control |
| Project Initiation | - Business case development and justification - Project charter and stakeholder identification |
| Project Execution | - Team leadership and resource coordination - Deliverable production and integration management |
1. Scenario:
Leute is a low-cost airline, headquartered in Wien, Austria. The company aims to offer passengers optimal options regarding its services and gain the lead role among other competitors in the airline industry. Recently, Leute experienced a major drop in revenue due to negative reviews from customers in various online platforms. To increase its profit and enhance customer satisfaction, the company decided to expand its in- flight services by offering entertainment, such as movies, audio books, and games, food for purchase in economy and full meals in premium cabins, and comforts, such as blankets and pillows. For the implementation of this project and future projects of the airline, the CEO of Leute, Michaele Wagner, decided to follow the guidelines of ISO 21502 on project management.
Initially, Allison, the project manager, created a short document in which she justified and summarized all project aspects, including: the nature and purpose of the project, the objectives of the project, key milestones of the project and the time needed to complete the project, and the audience that the project targets.
Afterward, Allison held a meeting with Michaele during which she presented this document and briefly explained each of its points. After a considerable amount of analysis and discussions, the project initiation was approved by Michaele. In addition, a team of eighteen members was authorized to start with the project activities.
While undertaking the project activities, Allison ensured that each work package takes longer than 8 hours, but less than 80 hours, so that they would be completed in 1 to 10 working days. In addition, during this phase, several changes were made in the predefined aspects of the project, which were approved by Nick Todd, the project sponsor. For instance, initially, the project delivery was set to be completed after six months. However, considering how the project was implemented and the time required for the completion of each phase, the deadline for the project completion was postponed for another two months. These changes were also reflected in the business case, which was updated accordingly.
A month after the project execution began, Allison conducted an earned value analysis to measure the progress of the project up to that stage. She measured how efficiently the work was being performed with regard to its budgeted cost, after which she concluded that it was going according to the plan. Moreover, she organized a meeting with relevant project stakeholders in order to communicate the progress report to them.
Question:
Scenario 3 indicates that Michaele authorized the project initiation. Is this acceptable?
A) Yes, the project initiation should be approved by the sponsoring organization
B) No, the project initiation should be approved by the project manager in consultation with work package leaders
C) No, the project initiation should be approved by the project manager
2. Among others, how can the project oversight be done?
A) By appointing more than one project manager
B) By ensuring that the project plan is being followed in detail
C) Through ad hoc escalations and interventions
3. Reviewing the lessons learned is one of the steps of project closure. Which of the following activities, among others, is performed during this step?
A) The reports and other necessary documentation are stored for audit or other purposes
B) The recommendations for improvements to be considered in the management of similar and other future projects are defined
C) The performance against the plan and the extent to which objectives were met is assessed
4. Scenario:
Tricko is a clothing manufacturer headquartered in Milano, Italy. The company was founded in 2010 by Mario, a famous Italian fashion designer. Over the last few years, the company has seen immense growth and now has a chain of stores across multiple European cities. Following industry trends, the top management of Tricko concluded that the company should establish an online store. As such, they required Lily, an experienced IT engineer, to develop a brief for this potential project. After several meetings and discussions, the top management approved the project brief and assigned Lily as the project manager. For this project, she was instructed to use the guidelines of ISO 21502 on project management.
Lily initiated the project by mobilizing the project team, which included four web developers, two network engineers, and one systems analyst. In order to ensure that every team member is fully aware of their roles and responsibilities, Lily developed team performance domains which would link each project activity with the individuals responsible for undertaking it. She explained to the team members that it is important to clearly understand their roles and responsibilities, considering that the team composition cannot be reassessed or revised once the project plan is authorized to be executed. In addition, Lily defined in a document the project's contribution to the overall objectives of Tricko, which reflected the relevant project requirements and their associated acceptance criteria.
Following that, Lily worked with the project team to discuss project costs. She suggested the team initially establish cost estimates only for the first phase of the project and then for the entire project. In addition, she required cost estimates to be expressed in currency valuations and in labor hours. One of the network engineers suggested that each team member should provide an estimate, and then the team should reach an agreement for a joint estimate. On the other hand, one of the developers suggested establishing an estimate for the costs after the closure of the project, such as advertising and promotion costs. Lily agreed with their suggestions and asked them to provide a total estimate as soon as possible.
Based on the total estimate provided by the project team, Lily developed the project budget and created a list of project activities, divided them into smaller items, and assigned a budget for each item.
Question:
Based on scenario 5, which estimation method for project cost did the network engineer propose?
A) Parametric estimating
B) Wideband Delphi estimating
C) Single-point estimating
5. When should the project scope be considered?
A) In future decisions
B) Both A and B
C) When communicating the importance of the project and its objectives and benefits
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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