Microsoft MB-240日本語 Actual Tests : Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)

Step 5: Online Forums

Online forums are known as an ideal place to study and prepare for the certification tests. The individuals can enroll themselves in online forums to boost their general preparation process. You will be happy to know that Microsoft offers online forums where the learners can participate freely and raise any issues or doubts regarding their preparation. You will be able to get all the answers to your questions right away after presenting your issues to the community. The students are free to select their topic or support area whichever they would want to explore.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Who should take the MB-240: Microsoft Dynamics 365 for Field Service Exam

The MB-240 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in 10 domain. Candidates for this exam should be familiar with work order lifecycle, capabilities for billing accounts, requirement groups concepts and the technologies. Candidates should have some hands-on experience with resource scheduling optimization, schedule board implementation dispatch work orders. It is good for these candidates:

• Fresher
• IT Professional

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MB-240: Microsoft Dynamics 365 for Field Service Certification Path

MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Determine and configure field service security roles
• Configure territories, postal codes and organizational units
• Configure characteristics and skills
• Identify and configure field service entities
• Determine and configure skill types
• Implement resource roles and categories
• Set defaults for work orders, bookings, the schedule board, and agreements
• Determine and configure product and service categories
• Determine and configure resource scheduling options
• Configure proficiency models

Configure product and service pricing

• Associate products and services with price lists
• Configure minimum charge amount and duration
• Determine when a product has a default list price and a work order price list
• Add products and services to incidents
• Define tax codes
• Create a product or service
• Set up price list validity dates

Configure bookable resources

• Define work hours for resources
• Set up bookable resource territories
• Enable mapping functionality
• Set up resource pools and crews
• Manage bookable resources
• Set up bookable resource categories, characteristics, and resource pay types
• Define start and end locations for resources
• Configure geocoding

Integrate other tools with Field Service

• Benefits of using Resource Scheduling Optimization
• Using Push Notifications on the mobile app
• Determine uses for Remote Assist
• Benefits of Connected Field Service

2. Manage work orders (15-20%)

• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
• Configure work orders, work order types, and priority
• Configure work order lifecycle stages
• Configure booking status and work order status values

Create and manage work orders

• Organize work orders and resources by geography
• Add status and sub-status information to a work order
• Associate a work order and a price list
• Create a work order from an incident or an opportunity
• Identify processes to close a work order

Manage incidents

• Configure incident types
• Configure Requirement Groups
• Configure Requirement Groups
• Configure service task types
• Add service tasks, products, and services
• Attach Guides to Service Tasks

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Move incomplete work orders
• Understand resource utilization
• Reassign and reschedule work orders
• Schedule work orders using Schedule Board and Schedule Assistant
• Manually schedule work orders
• Determine when to use each scheduling option
• Enable scheduling board geocoding

Implement the Schedule Board

• Facility Scheduling
• Create additional schedule boards
• Configure schedule boards
• Customize the schedule board
• Implement the integrated map feature
• Identify features and uses for Booking Requirements view
• Define booking rules

Implement the Schedule Assistant

• Apply constraints to resource queries
• Filter data
• Specify a search radius

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Configure optimization of resources
• Geocoding for travel time
• Define objectives and constraints

Configure Universal Resource Scheduling

• Configure URS for field service
• Components of Universal Resource Scheduling
• Configure an entity to be schedulable
• Create requirement views
• Fields passed from work order to requirements
• Determine Universal Resource Scheduling use scenarios

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Add Guides to HoloLens app
• Configure the mobile app
• Integrate with Dynamics 365 Guides
• Administer connected devices
• Assign security roles
• Configure actions that field agents can perform
• Configure display customizations

Manage mobile projects

• Mobile Device Management, security and synchronization
• identify project artifacts that can be modified or edited
• Publish a mobile project
• Modify configuration settings

5. Manage inventory and purchasing (10-15%)

Manage inventory

• Adjust inventory levels
• View product inventory
• Set up inventory and warehouses
• Determine when to integrate inventory with Enterprise Resource Planning application
• Transfer inventory

Manage purchasing and product returns

• Finalize returns
• Determine product return options
• Determine the purchase order process
• Create a list of receivable products for a purchase order
• Create purchase orders
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Configure automatic generation of bookings
• Determine when to use agreements
• Enable SLAs
• Define and configure agreement preferences and settings
• Configure automatic generation of invoices
• Define Service Level Agreements (SLAs)
• Add an SLA to a Work Order
• Using Entitlements

Manage customer assets

• Configure products to auto-create customer assets
• Create and register customer assets
• Determine opportunities for Internet of Things (IoT)
• Configure Connected Field Service
• Create child assets
• Manage IoT devices
• Associate work orders with customer assets

Microsoft MB-240日本語 Exam Syllabus Topics:

Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions: