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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Request fulfillment
C) Incident management
D) Access management

2. Which one of the following does service metrics measure?

A) The end-to-end service
B) Maturity and cost
C) Infrastructure availability
D) Functions

3. Which one of the following is the purpose of service level management?

A) To ensure that an agreed level of IT service is provided for all current IT services
B) To carry out the service operations activities needed to support current IT services
C) To ensure that sufficient capacity is provided to deliver the agreed performance of services
D) To create and populate a service catalogue

4. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To proactively prevent all outages to IT services
B) To decide how IT will engage with suppliers during the service lifecycle
C) To design and build processes which will meet business needs
D) To deliver and manage IT services at agreed levels to business users and customers

5. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1 and 3 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

Solutions: