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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM FileNet
B) IBM Lotus Quickr
C) IBM Lotus Symphony
D) IBM Lotus Protector

2. What are the five IT areas that are listed as transformational technologies in IT?

A) Mainframe, Departmental, PCs, Internet, Social
B) Hardware, Database, Software, Web 2.0, XML
C) Fortran, COBOL, Basic, C++, Java
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

3. How do you measure the value of a Social Business implementation for a customer?

A) By how satisfied the employees are
B) By the size of the purchase order they sign
C) By how many "likes" they get on their Facebook page
D) By measuring key outcome-based goals that track return on investment for key strategies

4. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Stock price
B) CEO
C) Culture
D) Location

5. Who cares about Social Business at your customer site?

A) Selling software and services should be your prime concern, not what the customer needs
B) Only IT should control the requirements and specifications for Social Business.
C) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
D) Social Business strategy is not affected by internal requirements.

Solutions: