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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of these provides visibility to the entire supply chain process so procurement, transportation, and warehousing personnel are all aware of order, shipment, and invoice status?

A) Warehouse Management.
B) Transportation Management.
C) Collaboration Network.
D) Supply Chain Visibility.

2. What are Smarter Commerce 'Service' offerings focused on?

A) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
B) Driving the customer to the call center sales channel.
C) Integrating the supply chain in order to support the call center.
D) Up-sell potential via call center interaction.

3. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) WebSphere Commerce
B) ILOG
C) Unica
D) Coremetrics

4. Elements of a powerful self-service experience include all, EXCEPT one of the following:

A) Create dynamic, engaging, web experiences.
B) Improve loyalty by facilitating integration with social networks.
C) Accommodate product returns, regardless of the context.
D) Target the right experience, to the right user, via the right channel, at the right time.

5. Which of the following IBM software components provide core business capabilities across the entire Buy, Sell, and Service phases of the commerce cycle?

A) WebSphere Commerce
B) Unica
C) Sterling Commerce
D) Coremetrics

Solutions: