Salesforce AP-207 Actual Tests : Energy and Utilities Cloud Accredited Professional

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Energy and Utilities Base Service license
B) Salesforce Contact Center license
C) Salesforce Service Console license
D) Salesforce Field Service license

2. What's an example of a parent and child premise record?

A) The parent premise is the apartment unit, and the child is the apartment building.
B) The parent premise is the apartment building, and the child is the apartment unit.
C) The parent premise is the type of service provided, and the child is the apartment.
D) The parent premise is the apartment, and the child is the type of service provided.

3. An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A) Adding fields in Checkout method
B) Using Field Mapper
C) Adding fields in CPQ configuration
D) Creating Apex trigger

4. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) Accurately confirm and verify customer details.
B) Check available field service time slots for the week.
C) See a list of all service and work types available in the system.
D) Confirm customer entitlements for field service appointments.

5. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Service Account
B) Account
C) Bill
D) Statement

Solutions: