Salesforce AP-203 Actual Tests : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use the integration procedure to manage the various task that technician need to undertake
B) Use data raptor to assist with integration and introduce several manual task into the flow.
C) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D) Use call out to fully automate the flow so that no manual steps are required

2. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A) Configure a Callout Orchestration item using the enhanced system interface
B) Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C) Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
D) Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

3. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C) User, Person Account, Billing Account, Service Account, Contacts, Assets.
D) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

4. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product services sold will have child features added in the future
B) The product/service sold is high volume, one time billing event, such as a pay per view
C) The product services sold can undergo future attribute changes
D) The Product sold is a device accessory such as phone case
E) The product Service sold has a recurring charge

5. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Only Migrate the assets needed when customers are trying to place MACD orders.
D) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

Solutions: