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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) Restricted
B) DNC
C) Restricted DNC
D) DNCREQ

2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Experience Portal
B) Avaya Aura Session Manager
C) Avaya Aura Communication Manager
D) Intelligent Customer Routing

3. What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

A) the Campaign Strategy
B) the POM Campaign Manager
C) the POM Campaign Director
D) the Priority of the Campaign

4. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
B) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
C) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

5. What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)

A) Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
B) Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
C) Media Processing Server (MPS)
D) Avaya Media Servers (AMS)
E) Application servers (AS)

Solutions: