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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs track project success and if the promised value is delivered.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs take a long time to implement in a GUI so they must be defined early in the project.
D) KPIs document the solution performance and indicate whether hardware needs to be upgraded.

2. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Critical Change
C) Normal Change
D) Standard Change
E) Scheduled Change
F) Emergency Change

3. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT staff certifications
B) types of security protocols in use
C) quantity of people involved in the service management processes
D) IT processes in use

4. Which services attributes should be considered when analyzing the outcome for customer value?

A) objectives, metrics, and desired outcome
B) desired outcome, supplier metrics, and IT objectives
C) people, products, and technology
D) business objectives, IT objectives, and process metrics

5. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Educator Process
B) IBM Tivoli Unified Process
C) IBM Process Alignment Product
D) IBM Rational Unified Process

Solutions: