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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Incident, Problem & Change Management - Service Monitoring & Reporting |
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
| SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - Service Delivery Lifecycle - ITIL/COBIT Alignment |
| Service Design & Planning | 25% | - Risk Assessment & Dependency Management - Customer Requirements & Expectations - SLA, KPI & Service Catalog |
Nokia SDM Certification - NI Sample Questions:
1. In turnkey projects ...
A) ... Site acquisition and permitting as well as construction works are key competences in NSN. Consequently these services should preferably NOT be outsourced to subcontractors.
B) ... Site acquisition and permitting very often turns out to become a critical bottleneck in the projects. It is therefore highly recommended to plan very carefully for Site acquisition and permitting and to develop a contingency plan.
C) ... if a base station site is connected via optical fiber transmission link to the network it is important that a Line-of-Sight check is performed during site acquisition to ensure no obstacles would interfere with the connection to the adjacent site.
D) ... revenue for Constructions Works services typically is comparatively small compared to revenue for Site Acquisition&Permitting.
2. Through which tool and what trigger is a supplier work accepted by the project?
A) Rollo and the internal work acceptance Work Item
B) IPM and the internal work acceptance Work Item
C) IPM and the customer acceptance Work Item
D) SAP and the customer acceptance Work Item
3. What are the defined Gates in the NSN Sales Work Flow?
A) 1. Receive RFQ
2.Develop Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare for Delivery
B) 1. Identify Customer Needs
2.Develop a Solution
3.Prepare Commercial Offer
4.Negotiate Contract
5.Prepare PTA
C) 1. Customer Selection
2.Go/No Go
3.Bid/No Bid
4.Approval/No Approval
5.Deal/No Deal
6.Start Delivery
D) 1. Receive the RFQ
2.Define Bid Team
3.Create Customer Offer
4.Negotiate Contract
5.Prepare Project Plan
4. Who is primarily accountable for maintaining ROLLO tool data properly?
A) Implementation manager.
B) Project quality engineer.
C) Process & Tools specialist.
D) Rollout manager or project director.
5. What are the main responsibilities of the Cost & Progress Manager (EVM)?
A) To issue the Purchase Orders in atimely manner to subcontractors.
B) That invoices aretimely processed andto avoid delays to subcontractor payments.
C) to prepare the Baseline independently and present to PM for approval prior to project start.
D) Cost control and monitoring, doing regular reviews with the Project Manager.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |



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