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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis |
| Topic 2: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
| Topic 3: Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships |
| Topic 4: Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Addressing Cost Concerns - Warranty and Legal Considerations |
| Topic 5: Product Portfolio and Compatibility | 25% | - Matching Supplies to Printer Models - Maintenance Kits and Accessories - Paper and Specialty Media - Ink Cartridges and Toner Cartridges |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which statement is true regarding the security label in HP Inkjet cartridges?
A) All Inkjet cartridges have a security label on the back of the packaging.
B) Only value cartridges and photo packs have a security label.
C) The security label has to be on the ink cartridge itself, not on the packaging.
D) Depending on the region, not all Inkjet cartridges have a security label.
2. Which statement is true about the HP market position?
A) HP is the ultimate leader in every market.
B) HP is ranked first or second in most major markets.
C) HP creates its own market.
D) Being number five in the market gives you a positive goal.
3. Which statement is correct about ColorLok?
A) It contributes to the environmental protection by superior de-inking and longer printer life.
B) It reduces the total footprint of laser printers
C) It allows replacing wood with oil for paper production, thus reducing deforestation
D) Due to superior simplex printing, it reduces the total use of paper
4. How can you increase the sales of supplies?
A) By ending the printer life early
B) By reducing the price of the management tool
C) By increasing usage via understanding your customer needs
D) By joining the Planet Partner Program
5. What is a counterfeit print cartridge?
A) A refilled HP cartridge produced by HP in China
B) A remanufactured cartridge that comes from an unauthorized distributor
C) A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
D) Any HP cartridge that misleads customers because it is not sold according to the HP list price
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |



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