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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) The Report
B) Campaign
C) Maintenance plan
D) Activity

2. Which of the following elements is optional when you configure a service level?

A) Priority ticket
B) type of service
C) alert when overdue
D) Net labor time

3. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) You want to define multiple review processes for the same business object
B) You want another user to review a business object before it is processed further
C) You want to define multiple review steps for the same business object
D) You want an administrator to activate a custom business object

4. Which of the following work center views display maintenance plans created with reference to the respective objects? Note: There are 2 correct answers to this question.

A) Registered product
B) Contract
C) Customer
D) Installation point

5. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees can be assigned access rights and business roles: business users cannot
B) Employees need to be assigned directly to the organizational structure; business users fo not
C) Business users can be created using the data migration template; employees cannot
D) Business users can be assigned access rights and business roles; employees cannot

Solutions: