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Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 2: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 3: Incident Management | 15-20% | - Incident creation and management
|
| Topic 4: Change Management | 15-20% | - Change calendar and planning
|
| Topic 5: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 6: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 7: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 8: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 9: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 10: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
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