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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mac System Architecture and Components | - Internal hardware structure
|
| Topic 2: Hardware Service Procedures | - Mac desktop hardware repair concepts
|
| Topic 3: Peripheral and Connectivity Issues | - External device troubleshooting
|
| Topic 4: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Topic 5: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
Apple Desktop Service Certification Sample Questions:
Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?
- A. No
- B. Yes
Which of the following can permanently damage an LCD display?
- A. Not using a screen saver.
- B. Turning brightness up too high.
- C. Rubbing the display.
- D. Using a screen saver.
When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.
- A. boot the system into Open Firmware diagnostics
- B. boot the system into Mac OS X
- C. boot the system into Mac OS 9
- D. hear a boot chime and/or see a flashing question mark on a display
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
- A. AirPort reception is affected by the display on top of the Mac mini.
- B. The AirPort Express Base Station is too far away.
- C. The AirPort Express Base Station is not compatible with the Mac mini.
- D. The Mac mini must be upgraded to Mac OS X v10.4.7 first.
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
- A. What operating system are you using?
- B. Is this the first time you have had this problem?
- C. What is the issue?
- D. Did you turn off the computer improperly?
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