Oracle 1z1-981 Actual Tests : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Utilizing workflows and splitting functionality into more than one workspace
B) Removing fields in the workspaces
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Creating multiple workspaces per business function and assigning to different profiles

2. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No return events are listed in the incident workflow for the script to use.
B) The script beginning and ending buttons are not enabled for the script pages.
C) No exit or finished event is being triggered on the script pages.
D) The agents are not able to get to the pages where they can end the script.

3. How many rows can be returned by a tabular query?

A) Unlimited
B) 10000
C) 100000
D) 1000
E) 100

4. Which three events are available with the JavaScript API?

A) enclose ()
B) onbeforesave ()
C) ondataupdated()
D) onrefresh()
E) aftersave()
F) onsaveclose ()

5. Which three functions are not part of the math group of functions?

A) ceiling
B) power
C) truncate
D) floor
E) rand
F) lower
G) to_number
H) bitand
I) round
J) length

Solutions: