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ServiceNow CIS-CSM日本語 Actual Tests : ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)

CIS-CSM日本語 actual test
  • Exam Code: CIS-CSM-JPN
  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
  • Updated: Sep 09, 2026
  • Q & A: 261 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $69.99  

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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

  • Selection of appropriate features and functions to meet business requirements
  • Key Performance Indicators and Benchmarks
  • Value proposition

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

  • Business Cases / Use Cases
  • Proven Practices for Implementation
  • Architecture and Security
  • Baseline Application Functionality

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The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
CSM Foundational Data Model27%- Product Models
  • 1. Installed Products
  • 2. Product Definitions
- Business Models
  • 1. Consumer and Partner Models
  • 2. Account and Contact Management
- Contracts and Entitlements
  • 1. Support Contracts
  • 2. Entitlement Definitions
- Install Base Management
  • 1. Configuration Tracking
  • 2. Asset Relationships
Case Management17%- Case Digests and Service Definitions
  • 1. Service Definitions
  • 2. Digest Configuration
- Case State Flows
  • 1. Case Lifecycle
  • 2. State Transitions
- Case Actions, Tasks, and Escalations
  • 1. Task Management
  • 2. Escalation Handling
- Major Issue Management
  • 1. Communication Management
  • 2. Major Case Handling
- CSM Workspace
  • 1. Agent Productivity
  • 2. Workspace Navigation
CSM Configuration38%- CSM in ServiceNow
  • 1. Plugin Activation
  • 2. Application Configuration
- Channels
  • 1. Email Channel
  • 2. Chat and Portal Channel
- Case Types
  • 1. Customer Cases
  • 2. Consumer Cases
- Routing and Assignment
  • 1. Work Queues
  • 2. Assignment Rules
CSM Best Practices and Knowledge Management10%- Knowledge Management
  • 1. Knowledge Blocks and Search
  • 2. Knowledge Functionality Overview
  • 3. Bulk Translations
  • 4. Article Quality Index
- CSM Best Practices
  • 1. Defining Project Scope
  • 2. Customer Service End-to-End Processes
  • 3. ServiceNow Architecture
CSM Workspace, Portals, Service Catalog, Analytics, and Reporting8%- Portals and Service Catalog
  • 1. Customer Portal Configuration
  • 2. Catalog Integration
- Special Handling Notes, SLAs, and Targeted Communications
  • 1. Customer Notifications
  • 2. SLA Management
- Platform Analytics and Reporting
  • 1. Performance Analytics
  • 2. Dashboards

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