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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 2: Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Building service proposals and pricing models - Closing sales and managing customer expectations |
| Topic 3: Assessing Customer Needs | 25% | - Consultative sales approach - Identifying customer business and IT challenges - Mapping needs to lifecycle service offerings |
| Topic 4: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
Question 1
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
A. HP Wolf Pro Security can be attached to the deal.
B. HP Manageability Services help with consistent, scalable, and secure software deployment.
C. HP Proactive Security includes services to implement and manage configuration policies.
D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
Question 2
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
B. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
D. Work with an HP distributor and use the program available exclusively to distributors
Question 3
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A. By decreasing the length of the standard hardware warranty
B. By offering a tiered volume discount strategy that can be passed along to customers
C. By extending the length of the contract's term indefinitely until canceled by one or the other party
D. By increasing customer stickiness via deeper relationships through end-to-end solutions
E. By increasing the average unit price of hardware sales to drive higher margins
Question 4
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A. Customer is not set up for remote working
B. Customer is facing increased cyberthreats.
C. Employees are less productive due to maintenance issues.
D. Changing trends have had a negative impact on business performance.
E. Customer needs to focus on CapEx rather than OpEx.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D,E | Question 4 Answer: A,C |
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