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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 開発されたアプリケーション
B) 構成アイテム
C) サービス
D) 導入されたインフラストラクチャ

2. インシデントの緊急性とは何を意味しますか?

A) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B) IT サービスがインシデントを解決するのに必要な時間
C) インシデントを処理する際のインシデントの相対的な重要性
D) インシデントの解決が遅延を許容する度合い

3. キャパシティ管理のベスト プラクティスは何ですか?

A) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
B) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
C) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
D) サービス カタログを維持し、最新の状態に保つ必要があります。

4. 構成ベースラインとは何ですか?

A) リリースに割り当てられた変更リクエスト
B) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
C) 構成監査レポート
D) サービスプロバイダーの能力のベンチマーク

5. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 可用性管理
B) 変更管理
C) 問題管理
D) ITサービスの財務管理

Solutions: