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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
| Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard structure and principles - Scope and application of IT service management system |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Who should be involved, among others, in the draft, review, and validation of information security procedures?
- A. An external expert
- B. The employees in charge of ISMS operation
- C. The information security committee
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Based on scenario 2. which principle of information security was NOT compromised by the attack?
- A. Confidentiality
- B. Availability
- C. integrity
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determined that this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. after migrating to cloud. Operaze's IT team changed the ISMS scope and implemented all the required modifications Is this acceptable?
- A. No, because the company has already defined the ISMS scope
- B. Yes, because the ISMS scope should be changed when there are changes to the external environment
- C. No, because any change in ISMS scope should be accepted by the management
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Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on scenario 10. NetworkFuse did not conduct a self-evaluation of the ISMS before the audit. Is this compliant to ISO/IEC 27001?
- A. Yes, the standard does not require to conduct a self-evaluation before the audit but it is a good practice to follow
- B. No, the auditee must review the requirements of clauses 4 to 10 before the conduct of a certification audit
- C. Yes, the standard indicates that the auditee shall rely only on internal audit and management review reports to prepare for the certification audit
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Which situation described in scenario 2 Indicates service unavailability?
- A. Lucas was no! able to access the website with his credentials
- B. Lucas was asked to change his password weekly
- C. Attackers still had access to the data when Solena delivered a press release
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