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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

2. Access management is closely related to which other process?

A) Capacity management only
B) Change management
C) 3rd line support
D) Information security management

3. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service operation
B) Service transition
C) Service strategy
D) Continual service improvement

4. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Job descriptions
B) Teams
C) Roles, people or groups
D) Functions

5. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Review of all capacity supplier agreements and underpinning contracts with supplier management

Solutions: