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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Initial Configuration | - Avaya Control Manager integration - Core platform deployment - Cluster installation and configuration - Certificates and security setup |
| Topic 2: Administration and Maintenance | - Routine operational tasks - Database and datastore management - Backup and restore procedures - System monitoring |
| Topic 3: Workspaces and Agent Experience | - Context management - Supervisor features - Agent Workspaces configuration - Interaction routing and handling |
| Topic 4: Avaya Oceana Solution Architecture | - Avaya Breeze platform integration - Avaya Oceana core components - Workspaces architecture - Component interfaces and interactions |
| Topic 5: Omnichannel Solution Integration | - Web Chat integration - Email channel integration - SMS channel integration - Social media and chatbot integration - Voice channel integration |
| Topic 6: Troubleshooting and Best Practices | - Log analysis - Channel troubleshooting - Deployment best practices - Integration issue diagnosis |
Avaya Oceana® Solution Integration Sample Questions:
1. Which Avaya Surge™ IoT Controller type supports management of less than 150 IoT devices?
A) Avaya Enterprise Class IoT Controller
B) Avaya Business Class IoT Controller
C) Avaya Standard Class IoT Controller
D) Avaya Enterprise Class-1 IoT Controller
2. When administrators deploy the Avaya Surge™ IoT solution using two EPS switches, in which mode do you need to configure the ERS switch ports?
A) UntagPvidOnly
B) TagPvidOnly
C) Untagandtagall
D) TaggedandUntaggall
3. While ordering the license File for Avaya Surge™ loT Controller, and before applying that license on the Avaya Surge™ Administration user Interface, which precaution must an administrator take?
A) Make sure that the correct System ID was used while generating the license.
B) Make sure that the correct Network ID was used while generating the license.
C) Make sure that the correct Host ID was used while generating the license.
D) Make sure that the correct serial numbers were used while generating the license.
4. Given the description below:
"As you connect and disconnect network devices, your network Is able to automatically extend and retract network configurations." Which Avaya Surge™ IoT feature is described by this description?
A) Elasticity
B) HyperSec Zoning
C) Edge Provisioning
D) Segmentation
5. According to the functionality, which feature describes an Avaya Surge™ IoT Controller?
A) It is Avaya Switch Management software.
B) It is a network provisioning tool that helps map the network topology.
C) It is a centralized SDN based controller that programs ONA devices to easily control traffic from hundreds of IoT devices.
D) It is a solution that makes the process of managing devices and monitoring the credential easier for the administrator.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |



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