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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A. Broadcast survey
B. Website link survey
C. Transactional survey in rules
D. Polling survey

Question 2

In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Utilizing workflows and splitting functionality into more than one workspace
B. Removing fields in the workspaces
C. Placing objects on different tabs and splitting the loading across multiple tabs
D. Creating multiple workspaces per business function and assigning to different profiles

Question 3

Which four statements are true about reports?

A. Reports are not common across the interface.
B. Reports are shared between interfaces.
C. After a report is published, the report data remains unchanged even as the knowledge baseis updated.
D. The owner of a report remains the same even if the report is imported by some other user.
E. Published reports can be modified.
F. All the permissions from an imported report remain unchanged after an export.
G. Reports must be exportedmanually in all interfaces.

Question 4

Whichtwo statements are true about generic objects?

A. They belong to a stand-alone class that is not derived from an RN object.
B. They can be used with standard objects.
C. They require the type of data to be set dynamically.
D. They automatically consider apackage to consist of custom objects.
E. They are used when working with custom objects only.

Question 5

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Saturday 6 PM
B. Tuesday 11 AM
C. Monday 10 AM
D. Saturday 4 PM

Solutions: